Articles
By Howell Asava, Developer, Vukalink. The AI assistant, why Vukalink is built the way it is, and what is new.
AI assistantWhat an AI assistant changes for a one-person IT shop
Large support desks have a second line to escalate to. A technician working alone has a search engine. Vukalink puts a second opinion inside the session.
Howell Asava · November 2026
AI assistantYou read it before it is sent
The uncomfortable question about AI in support tools is what leaves the customer's computer. In Vukalink the answer is on the screen before anything goes.
Howell Asava · November 2026
AI assistantBring your own AI: Claude, ChatGPT, Gemini, or a model that never leaves the building
Vukalink does not tie you to one AI company. You pick the provider, or run the model on your own hardware.
Howell Asava · November 2026
AI assistantFive faults Vukalink finds in the first minute
Before any AI is asked anything, the program checks the ordinary causes of a slow or broken computer by itself, on your own machine.
Howell Asava · November 2026
AI explainedThe 2026 AI Index, read by a working developer
Every spring Stanford publishes the most careful annual account of where artificial intelligence stands. Here is what I took from this year's, and what I think it means away from Silicon Valley.
Howell Asava · November 2026
AI explainedWhat people mean by an "AI agent", and why it still needs you
"Agent" is the most used word in technology this year. Here is a plain explanation, and the line I draw in my own software.
Howell Asava · November 2026
AI newsKenya has an AI strategy. Here is what it asks of the rest of us
The Kenya Artificial Intelligence Strategy 2025 to 2030 is a government document, but most of what it needs will be done by companies, schools and individuals.
Howell Asava · November 2026AI newsEurope moved the dates of its AI rules. Why a developer in Kenya should care
The EU AI Act is the world's most detailed law on artificial intelligence. In 2026 its timetable changed. Here is what moved, what did not, and why it reaches beyond Europe.
Howell Asava · November 2026
AI explainedThe electricity behind every AI answer
An AI reply feels weightless. It is not. What the 2026 AI Index says about energy and water, and what a sensible user can do about it.
Howell Asava · November 2026AI explainedStudents are learning AI faster than schools can teach it
Young people have already made up their minds about AI. The question is whether the adults around them will help them use it well.
Howell Asava · November 2026
From the developerWhy I built Vukalink this way
A new remote support program has to answer one question: why should it exist? Here are the four decisions I would defend.
Howell Asava · November 2026
Why VukalinkRemote support, in plain sight
The oldest fear about remote access is that someone is in your computer and you cannot tell. Vukalink is built around making that impossible to miss.
Howell Asava · November 2026
Why VukalinkThe person being helped should never get a bill
Vukalink charges the technician and nobody else. It sounds like a pricing footnote. It decides whether support happens at all.
Howell Asava · November 2026
Built in KenyaBuilt in Kenya, sold to the world, paid for by M-Pesa
Most business software still assumes a credit card and a yearly contract. A great many of its customers have neither.
Howell Asava · November 2026
Why VukalinkA free version that never accuses you of anything
The most disliked sentence in remote support is "commercial use suspected". We built a free version that cannot say it.
Howell Asava · November 2026
How it worksSixty days with everything, and what happens on day 61
A trial should be long enough to meet a real problem. And when it ends, nothing should break.
Howell Asava · November 2026
How it worksSending 100 GB down a line that keeps dropping
File transfer is the unglamorous half of remote support. It is also where most tools quietly fail.
Howell Asava · November 2026
SecurityWindows says "unknown publisher". Here is what that means
Our installer is not code-signed yet. We would rather explain the warning than hope you do not notice it.
Howell Asava · November 2026
How it worksThe office after hours
Unattended access is the most useful thing remote support can do, and the one that most needs care.
Howell Asava · November 2026
ProductAn assistant that suggests, and a technician who decides
Vukalink includes an AI assistant. The interesting part is what it is not allowed to do.
Howell Asava · November 2026NewsVukalink 1.1.19: updates that check themselves, and what comes next
The new release brings automatic updates, the Free version, and prices inside the program. Mac, Linux and iOS are on the way.
Howell Asava · November 2026