A free version that never accuses you of anything

Ask people who use free remote access tools what annoys them, and one complaint comes up far more than any other. They were helping a parent, or reaching their own office computer, and the program decided they were running a business. The session was cut. A notice suggested they buy a licence.

From the vendor's side this is understandable. "Free for personal use" only works if someone polices what personal means, and software is poor at telling a nephew from a contractor. So it guesses, and when it guesses wrong it treats an honest user as a cheat.

Limits you can count

Vukalink's Free version does not ask what you are using it for. It has limits by amount, and they are the same for everyone:

• 90 minutes of sessions, then a 30-minute break.
• Files up to 1 GB.
• Two computers set up for unattended access.
• Receiving support: no limit at all.

Use it for your family, your church, or your business. The program does not care and does not ask. If the limits suit you, you never need to pay.

Why give that much away

Because the alternative poisons the product. A tool that might lock you out mid-session cannot be relied on, and a tool that cannot be relied on is not worth installing on a customer's machine. We would rather a technician outgrow the Free version than be ambushed by it.

Outgrowing it is straightforward. Ninety minutes is enough for an occasional helper and not enough for someone who does this for a living. When that day comes, Premium removes the time limit, raises files to 100 GB and unattended computers to 100.

An honest limit about the limits

These limits are enforced on the technician's own computer. They stop honest users and casual misuse. A determined person can defeat any check that runs offline, and we do not pretend otherwise. We have chosen to spend our effort on people who want to pay for a good tool, not on a contest with the few who never would.