Five faults Vukalink finds in the first minute
Before any AI is asked anything, the program checks the ordinary causes of a slow or broken computer by itself, on your own machine.
By Howell Asava, Developer, Vukalink ยท
A good technician begins a visit the same way every time: is the disk full, is the memory exhausted, when was this thing last restarted, is the network sound. It is not glamorous, and it settles a large share of calls.
Vukalink runs that routine for you. Open the System panel in a session, press Refresh and then Analyze, and the built-in Support assistant reads the remote computer's system information, network diagnostics and running programs. It runs entirely on the technician's PC. No AI service is involved and nothing leaves the machine.
Here are five of the things it looks for.
1. A disk that is nearly full
Under 5 percent free, or under 2 GB, is marked high. Under 15 percent is marked medium. A full system drive slows Windows, blocks updates and stops programs from saving.
2. Memory that is all in use
Above 90 percent is high, above 80 medium. It also notes a computer with less than 4 GB installed, which no amount of tidying will fix.
3. A computer that has not been restarted for a month
More than 30 days of uptime means pending updates and services that have quietly gone wrong. The assistant gives the number of days.
4. A connection that drops or drags
No internet at all, more than 10 percent of packets lost, or replies slower than 250 milliseconds: each is reported with what the user will be noticing, such as choppy calls or pages that will not load.
5. Names that cannot be looked up
When the network is reachable but website names are not resolving, the fault is DNS, and it looks to the user exactly like "the internet is down". The assistant tells the two apart.
What you get for each
Every finding has a level, a sentence explaining why it matters in ordinary language, and steps to take.
Where the AI comes in
These checks catch the obvious. When the cause is something else, their findings become part of what the AI assistant is given, so it starts from what has already been ruled out. The routine first, the second opinion after: that is the order an experienced technician would choose too.