Bring your own AI: Claude, ChatGPT, Gemini, or a model that never leaves the building
Vukalink does not tie you to one AI company. You pick the provider, or run the model on your own hardware.
By Howell Asava, Developer, Vukalink ยท
Software that "includes AI" usually includes one particular AI, chosen by the vendor, billed through the vendor, and changed when the vendor's contract changes. For a support tool that sits inside other people's networks, we think that is the wrong arrangement.
A short list, and an open door
Vukalink's assistant works with the provider you select in Settings:
- Anthropic Claude
- OpenAI ChatGPT
- Google Gemini
- Ollama, for models that run on your own computer
- Other compatible services, such as Azure, Groq, DeepSeek, Mistral or OpenRouter, by entering their address
You paste your key once. The program checks that it looks like a key for that provider, saves it encrypted, and tests it with a small request, so a typing mistake shows up immediately and not in the middle of a call. You can then pick a model from a suggested list or from the models available on your account.
The case for local
Some work cannot involve an outside service at all: a clinic, a law office, a company whose policy says customer data stays inside. For those, the assistant can use a model running through Ollama on the technician's own machine. No key is needed and nothing leaves the computer. The badge in the program says so.
A local model will usually be slower and less capable than the largest cloud ones. For a great many everyday faults that does not matter, and for some customers it is the only acceptable choice.
In a company
An IT department can point the assistant at its own Azure endpoint or an internal server, so questions travel only inside systems the company already controls and has already approved.
Why it is built this way
Three reasons. Your costs are visible, because you pay your provider directly and Vukalink adds nothing. Your data agreement is the one you already have with that provider. And when a better model appears, you change one setting; you do not wait for us.
The assistant is included in Premium, Enterprise and the 60-day trial.